At Senvia Perfumes, we strive to provide our customers with high-quality fragrances. If you experience any issues with your order , please review our refund policy below :
1. Eligibility for Refund
We accept refund requests only under the following conditions:
- The product received is damaged or defective.
- The wrong item was delivered.
To qualify for a refund, customers must initiate a request within 7 days of delivery.
2. Refund Process
If your order meets our refund criteria:
- Contact us at contactussenvia@gmail.com within 7 days of receiving your order.
- Provide your order details along with clear images of the damaged or incorrect product.
- Once your request is approved, we will arrange for the return of the product.
- After receiving and inspecting the returned item, we will process the refund to the original payment method within 7 business days.
3. Return Shipping
- Senvia Perfumes will cover the cost of return shipping for eligible refund cases.
- Customers must return the product before a refund can be issued.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable and non-refundable:
- Opened perfumes
- Customized orders
- Gift cards
5. Contact Us
For any refund-related inquiries, please reach out to:
📍 Business Address: Indore, Madhya Pradesh
📧 Email: contactussenvia@gmail.com